We make it simple to make you happy!
We want to treat every customer as we would a guest in our home. If you have any questions or need any information, please contact us at your convenience at CustomerService@DesignerSterling.com and we will do our best to meet your needs.

Fast, Free Shipping and Handling
For Domestic service our Standard Shipping method is free when you purchase $75 or more (excluding taxes, if any) in one order. We generally process all orders the same day or certainly within one business day of receipt of your order. For our complete Shipping and Handling information, please click here Shipping and Handling Info

Exclusive ‘My Account Information’ Source
Only Designer Sterling offers a password protected facility for you to review your complete Purchases, Order Tracking, Address Book and other valuable features that make your buying experience as pleasant and convenient as possible. If you haven’t already done so, please Register Now

100% Secure Shopping When you place your on line order we make it safe and secure utilizing the latest technology from the world’s most respected leader, VeriSign. This means that your credit card and personal information is encrypted by the same system that the major banks use when transmitting to our credit card processor. Also, it’s important for you to know that Designer Sterling does not and will not sell or rent your personal information collected during the placement of an order to any outside parties. The information you submit will be held in the strictest privacy by us.

Returns
Please inspect your jewelry carefully upon receipt and contact us at CustomerService@DesignerSterling.com should you have any questions or need to return an item. When you have a return item, just complete the Return Form on the reverse of the invoice. Please include your email address as requested so that we can notify you that we have received your returned item and that we have credited the proper credit card or alternate payment method. Normally we can advise you within 24 hours of receipt of the credit confirmation by email. As a precaution, please make sure to wrap your item carefully in a box and enclose the return form and invoice with your return. Ship your return, prepaid, using an insured method of shipment i.e. USPS Priority Post, UPS or FedEx. Send your package to: Designer Sterling, PO Box 7282, Laguna Niguel, CA 92607.